1. How do I order on marcjacobsukstore.com?

Ordering on marcjacobsukstore.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it into your shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process where you will be asked to pay with Credit Cards.

2. How many currencies does marcjacobsukstore.com accept?

Currently we only accept GBP, EUR and USD.

3. Where does marcjacobsukstore.com ship?

We ship our merchandise worldwide via international express. Please refer to the Shipping & Handling section for detailed information.

4. What are the rates for shipping?

Shipping rates are based on order size, destination, and delivery time. Please refer to the Shipping & Handling section for our rates.

5. How do I track my order?

The tracking information will be sent to your registered email box once the items have been shipped. The online tracking function is not available at the moment.

6. What should I do if my order never arrives?

Please use email to contact us for assistance if the shipping takes longer than the period defined in the shipping terms.

7. What are the return and exchange policies?

We provide return and exchange services for our valued customers. If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Please refer to the Returns & Exchange section for more details.

Thanks a lot for your support and attention. If you have any questions regarding products, orders or terms, please do not hesitate to contact us at cs@marcjacobsukstore.com .